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Lots of businesses leverage digital channels such as Google search, social media, email, online advertising and their websites to connect with their current and prospective customers. Many companies focus on online (or digital) channels over offline marketing tactics because it allows them to reach their ideal target audience where they’re already spending most of their time: online. …

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Several customers are turning towards social media to express their appreciation or frustration with brands, product or services. Therefore, marketers can measure the frequency of which customers are discussing their brand and judge how effective their SMM strategies are. In recent studies, 72% of people surveyed expressed that they expected a response to their complaints …

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Criticisms of social media range from criticisms of the ease of use of specific platforms and their capabilities, disparity of information available, issues with trustworthiness and of information presented,[84] the impact of social media use on an individual’s concentration,[85] ownership of media content, and the meaning of interactions created by social media. Although some social …

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In early 2013, Steve Joordens, a professor at the University of Toronto, encouraged the 1,900 students enrolled in his introductory psychology course to add content to Wikipedia pages featuring content that related to the course. Like other educators,[222] Joordens argued that the assignment would not only strengthen the site’s psychology-related content, but also provide an …

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In the study of literary systems, network analysis has been applied by Anheier, Gerhards and Romo,[55] De Nooy,[56] and Senekal,[57] to study various aspects of how literature functions. The basic premise is that polysystem theory, which has been around since the writings of Even-Zohar, can be integrated with network theory and the relationships between different …