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Social media increases sales and customer retention through regular interaction and timely customer service. In the 2015 Sales Best Practices Study from research institute MHI Global, world-class companies rated social media as the most effective way to identify key decision makers and new business opportunities. In the State of Social Selling in 2015, nearly 75 …

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Social media are computer-mediated technologies that facilitate the creation and and built-in social media services currently available introduces challenges of definition; however, there are some common features:[1] Great article and an excellent resource to parents. As a parent of a teenager, it is very useful to me. As parents, we need to continuously remind them …

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Quite simply, earned media refers to the exposure you’ve earned through word-of-mouth. Whether that’s content you’ve distributed on other websites (e.g., guest posts), PR work you’ve been doing, or the customer experience you’ve delivered, earned media is the recognition you receive as a result. You can earn media by getting press mentions, positive reviews, and …

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Did you know that 61 percent of customers read online reviews before making a purchase decision? They are essential if you operate an e-commerce website. Accumulating a large number of 5-star reviews builds brand reputation and credibility, and ultimately drives sales. Actually calling and making a reservation is for suckers. OpenTable is the easiest way …

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Cross-platform measurement: The number of marketing channels continues to expand, as measurement practices are growing in complexity. A cross-platform view must be used to unify audience measurement and media planning. Market researchers need to understand how the Omni-channel affects consumer’s behaviour, although when advertisements are on a consumer’s device this does not get measured. Significant …